I was constantly kept up to date. I have used other Solicitors in the past but dealing with Goodmans Law was a whole different experience. I could not have asked for anything more.
Mrs R - rated the service from Goodmans Law as excellent
The service I received from Goodmans Law was excellent. My case handler was fantastic and could not do enough to help. I really appreciated her attention to detail.
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I was regularly updated by Carol Hopwood and her assistant. I highly commend them both. There is nothing they could have done to improve the service I received. I would not hesitate to recommend Goodmans Law. They were fantastic.
Mr B - rated the service from Goodmans Law for his serious injury claim as excellent.
Martin Short was always very patient, courteous and explained everything in full to me. Goodmans Law are clearly a very reputable firm.
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Having instructed Goodmans Law, I would not go to any other Solicitor. The service I received from my Solicitor Simon was excellent.
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Kate my Solicitor was fantastic. She was always professional and kept me up to date. My case settled sooner than expected and the process was not as 'painful' as I had feared.
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We were very impressed with our Solicitor. We built up a good relationship and were extremely grateful for the service we received throughout a very difficult time.
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NHS COMPLAINTS PROCEDUREBlog Author: Poppy Kilroy BA (HONS) LLB (HONS)
As clinical negligence solicitors, we regularly encourage clients to commence the NHS Complaints Procedure by submitting a letter of complaint to the relevant Trust. Further information in relation to a patient's right to complain can be found on the NHS Choices web page- "How to Complain"
However, it is often clear from viewing a Trust’s letter of response to such a complaint, that NHS Trusts remain defensive when dealing with patient complaints, often skirting around the main issues and avoiding making apologies.
This is despite the idea of the Procedure being to encourage greater openness between the NHS and patients, so as to increase patient satisfaction and confidence in the NHS.
It is therefore not surprising that the Commons Health Committee has called for a complete overhaul of the NHS Complaints Procedure in a report published in June 2011.
That report can be accessed HERE
The report details how the current procedural structure is not working and states that a "more open culture" must be encouraged when dealing with complaints and admitting mistakes.
At present, patients complain first to the NHS Trust in charge of their treatment. If they are dissatisfied with the Trust's response, the next step is to ask the Ombudsman to review their case.
However, under the Ombudsman’s current terms of reference, investigating any complaints are prevented unless the Ombudsman is satisfied at the outset that there will be a “worthwhile outcome”. As a result, only a very small number of the complaints received are accepted for formal investigation by the Ombudsman.
MPs have warned that this requirement is hindering the Complaints Procedure and is causing patient’s complaints to be rejected without a fair hearing. As such, MPs have called for the legal and operational framework of the Ombudsman to be widened to enable independent review of any complaint following rejection by an NHS Trust.
Peter Walsh, Chief Executive of Action against Medical Accidents, welcomes the recommendations made by the Committee and states: "This report could not be more timely and underlines the need to rethink current proposed health and legal reforms… We urge the government to take this step without delay."
If you believe that you have suffered injury as a result of medical treatment you have received and are considering making a complaint in respect of this treatment we recommend that you contact Goodmans Law who can offer you further advice and assistance from the outset.
For more information on how to commence the NHS Complaints Procedure please visit the NHS Complaints Procedure section of our website by clicking HERE
Poppy Kilroy is a clinical negligence solicitor at Goodmans Law. You can email Poppy at firstname.lastname@example.org. The team have many years experience of clinical negligence claims and are always happy to help and advise.
For more information please contact us on 0151 257 6000 or by email at FRT@goodmanslaw.co.uk.Our first response team is available from 8am to 8pm every business day.
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